FAQs
Frequently Asked Questions (FAQs)
🛒 Orders & Payments
Q: How can I place an order?
You can easily place an order by browsing our products, adding them to your cart, and checking out securely through our payment gateway.
Q: What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and wallet payments.
Q: Can I cancel or change my order after placing it?
Orders can be canceled or modified within 12 hours of purchase by contacting our support team.
🚚 Shipping & Delivery
Q: Do you ship internationally?
Yes, Pentafine ships worldwide. Shipping charges and times may vary by country.
Q: How long does delivery take?
Orders are usually processed within 24–48 hours. Standard delivery takes 5–10 business days depending on your location.
Q: How can I track my order?
Once shipped, you’ll receive a tracking link via email/SMS to follow your order status.
📦 Returns & Refunds
Q: What is your return policy?
We offer a 7-day return policy on unused products in original packaging. Please check our Return & Refund Policy page for full details.
Q: How do I request a return or refund?
Simply contact our customer support with your order details, and we’ll guide you through the process.
💎 Product & Usage
Q: Are Pentafine devices safe to use?
Yes, all our devices are made with premium, skin-safe materials and tested for safety.
Q: How do I use my device correctly?
Each product comes with a user manual. You can also find guides on our Product Pages and future blog posts.
Q: Do Pentafine devices come with a warranty?
Yes, most devices include a 6–12 month warranty against manufacturing defects.
📩 Support
Q: How can I contact Pentafine support?
You can reach us via our Contact Us page, email, or WhatsApp. Our support team will respond within 24 hours.